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About Shipping

Track your order...

Natalex Auto is happy to offer you FREE shipping to 238 countries.
We rent out storage partly in our partners’ territory. Most products on our website are shipped directly from our warehouse in China. Thanks to our partnership with different Chinese manufacturers we have an opportunity to offer you free shipping for orders over $50 to any country. Orders for less than $50 will be shipped for $6.99

Delivery speed

Shipping from China can be fast. We use reliable transport operators to ship your order. Approximate shipping time depends on your country.

  • Standard shipping estimates take 10-20 days

If you want to receive your order faster, just write us, and we will help you select the most appropriate express shipping solution door to door.

Logistics in 2020 is experiencing serious difficulties. This is a really challenging time for any carrier. Since COVID19, the world has changed. We believe that everything will be restored and the delivery speed will be the same, however, we ask you to be understanding if your package is delayed. Our support team will always look for a compromise option and we work up to a happy client in every case.

Carriers

We are pleased to offer the delivery of orders by the following popular carriers:

  • USPS
  • China Post ePacket
  • Yanwen Logistics
  • Singapore Post

Tracking number

All orders have a tracking number that allows you to receive information about the location of the package. If you have an order, you can track it here.

Delays

If you have any questions about the order, for example, your order is delayed by carrier for more than 30 days, contact us and we will provide you with all the necessary information.

In case of long delay of the parcel, we will offer full refund or new shipment.

Taxes

Any taxes and duties must be paid by the buyer in accordance with the laws of the country of residence

Best regards,
Natalex Auto Team