Natalex Auto's Frequently Asked Questions
About Natalex Auto
How long do to wait for a response from support?
Our specialists have some time differences in time zones, so our response may be delayed by a few hours. The average waiting time is 7 hours. The maximum waiting time for a response is 24 hours.
Where are you located?
We have an office in the United States, but most items are shipped directly from our suppliers in China. This allows us to provide low prices and international shipping.
Payments
How to place an order?
To place an order in our store, you need to do the following:
1.
Put the items you want in the shopping cart. Start the checkout process and follow the instructions.
2.
Add contact information for the delivery service: address, last name and first name, email, and phone number.
3.
Choose a payment method. You can pay in the following ways: Visa, MasterCard, American Express, Discover, as well as Apple Pay.
4.
Check the order, enter the codes (if any) and pay for the order.
To place an order in our store, you need to do the following:
I chose the wrong color / logo / size. Can I change my order?
Yes, it is possible if the package has not been dispatched yet. To make changes as soon as possible, write to our support team.
If the package has already been sent, then it is impossible to make changes.
I placed an order, but I'm not sure if the payment went through?
Please write to us to clarify the status of your order.
Contact Us >>I want to place an order by phone. There is a possibility?
Unfortunately, at the moment we are not able to take your order by phone. Only online ordering is available through this site. For details on how to place an order, see paragraph 1.
I was charged more than indicated in the order.
It's impossible! We don't charge your card manually. You place an order and pay exactly the amount indicated in the order. The discrepancy between the amount you see and reality could have occurred due to having multiple items in the order, or the coupon was not applied for some reason. To find out the exact amount of the order and see other details, just find the confirmation email and go to the order page.
What payment methods do you have?
We accept all major credit and debit cards, Apple Pay. We are also keeping up with the latest trends and can accept Bitcoins. You can also see the logos of all available payment methods in the footer of our website. Write to us if you would like to pay with Paypal.
Shipping
How do I know if you ship to my country?
We can deliver to many countries:
United States, Canada, United Kingdom, Australia, Indonesia, Israel, Japan, Kazakhstan, Kyrgyzstan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam, Albania, Andorra, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, Vatican City, Egypt, Morocco, South Africa, Bahamas, Costa Rica, Dominican Republic, Jamaica, Panama, Argentina, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, New Zealand, Mexico.
If you cannot find your country in the list, please contact us. We will consider the possibility of shipping to your location.
How long will it take to receive my order?
Your order will be shipped from China. We use reliable carriers to ship your order. The approximate shipping time depends on your country, but on average it takes 10-15 business days.
You can check the status of the parcel on this page.How to track the parcel?
You can use this link to track your order. If you have any difficulties or questions regarding the location of the parcel, please contact us.I am moving to a new address but have not received my package yet. What can be done in this situation?
In this situation, we recommend monitoring the movement of the parcel and contacting the post office personally when it arrives in order to redirect the parcel to a new address.I am not receiving notifications about the status of the package. Why?
Possible reasons in this situation: you entered the wrong email when placing the order, or we made a mistake in the tracking number. We periodically check the status of the parcels and if we find errors in the tracking number, we will fix them.
Please try to check the tracking number on this page. Contact us if you still cannot find out the status of your parcel.I entered the wrong delivery address. Can I change it?
However, if the package is already in transit, then changes to the order are not possible. Just write us a message, we will check the possibility of making changes and make changes if the package has not been sent yet.However, if the package is already in transit, then changes to the order are not possible.
The status of the parcel is delivered, but I have not received anything. You can help me?
The best way to solve this is to check the mailbox again, ask the neighbors about your package (sometimes postmen deliver the package to a neighboring house or apartment), and also check with other residents of your house if they received something. Very often the package is delivered, you just need to search.
If your search is unsuccessful, please contact us.What are the shipping cost and free shipping terms?
Shipping cost is fixed: $7.99.We offer free shipping on orders over $50.
Detailed terms of delivery here ...Where do the parcels come from?
The item is shipped from China or the United States. Write to us if you want to clarify where the package will be sent from.Why is my order delayed?
Some packages are sent from overseas and there may be delays:The parcel can reach the distribution center and queue up for scanning. If the flow of packages is too large, then the queue can also be large.
In addition, due to the limitations of Covid-19, there may also be delays in parcels. Because service personnel now need to work in a new environment that protects personal safety and often slows down the delivery of parcels.
Also, the work of postal structures is still far from perfect and the packages can simply be lost. We ask you to treat this with understanding.
If your package is lost or delayed greatly, then we are ready to send a new package or fully refund the order.
We make every effort to ensure that this happens as rarely as possible, but we cannot control the work of carriers. But we can choose the fastest ones.
Your order will be shipped from China. We use reliable carriers to ship your order. The approximate shipping time depends on your country, but on average it takes 7-10 business days.
You can check the status of the parcel on this page.About Products
How can I find out if a part will fit on my car?
Our listings sometimes contain specific information for the models for which the part is applicable. We are constantly updating and actualizing this information. However, the most reliable way to find out if a part will fit or not is to measure your part or the mounting point of the part.
Are these original emblems?
These are high-quality copies. Please check the sizes of the emblems before purchasing to make sure the part will fit your vehicle.
I can't find the product on your website. Can you help me with the search?
Please send a detailed description of what you need, preferably with a photo. We can clarify with our suppliers and try to find what you are looking for.
Is this a full emblem or a sticker that is glued to an existing emblem?
Most of the products presented are full emblems. If the title says "Emblem Sticker," it means an emblem that has sticky tape on the back for attachment to the car body. If you see the title "Vinyl Sticker" or "Overlay Sticker," then you are looking at a sticker that is applied over the emblem.
How to install an emblem?
The following methods of installing an emblem are usually distinguished:
1.
Sticky tape on the back of the emblem. Simply stick the emblem to a dry, grease-free surface.
2.
Emblems with Clips. If you have chosen the right size, such emblems or hub caps will simply snap into place with clips.
3.
Emblems with Mounting bolts to the grille. Thread the bolts through the grille and secure them with a crosspiece from the inside of the grille.
How do I correctly apply a sticker to the car body?
To correctly apply a sticker to the car body, follow these steps:
1.
Clean the surface where the sticker will be applied. Use a dry cloth to remove any dirt, dust, or grease from the area.
2.
Measure and mark the placement of the sticker. Use a ruler or tape measure to ensure that the sticker is straight and centered.
3.
Peel the backing paper off the sticker. Be careful not to touch the adhesive side of the sticker.
4.
Apply the sticker to the car body. Start at one end and smooth out the sticker as you go, using a credit card or squeegee to remove any air bubbles.
5.
Let the sticker sit for at least 24 hours before washing the car or exposing it to extreme temperatures. This will allow the adhesive to fully cure and bond to the car's surface.
I want to leave a review about your store and the product. How do I do this?
If you made an order in our store, a few days after receiving the package we will send an email with a link to leave a review for the products in your order.
Discounts
How can I get a discount?
We periodically send email newsletters on various topics, including sales and announcements of new products. The emails contain individual coupons for a 10-15-20% discount. Subscribe and stay up to date (subscription form in the lower right corner). In addition, we have a permanent discount on orders over $99 - 15%. Keep an eye on the bar at the top that will notify you when the order size is eligible for a discount.
I have a coupon, but it is not working on the checkout page. Why is this?
Some coupons have different terms of use: limitations on the order amount, time of use, and products to which the coupon is applicable. Check the terms of use for the coupon in the place where you received the coupon.
Returns and Refunds
Can I return the product if it does not fit or if I don't like it?
Yes, you have the opportunity to return the order within 30 days of receiving the package. Here are the detailed return and refunds conditions.How do I start the return process?
Just send us the order number and what you would like to return from the order. Here are the conditions for returns and refunds.I returned the product but did not receive a refund. What should I do?
It usually takes 2-3 days for us to process incoming returns from customers. If you have not received a notification of refund after this time, please contact us with your order number and the details of the return. We will investigate the issue and make sure that you receive your refund as soon as possible.