After receiving your order confirmation email, all orders are processed within 1 to 3 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.

We are currently shipping from China. The following destinations are available:

Delivery is carried out using various carriers: Cainiao, Singapore Post, 4PX, and USPS. We choose a carrier to optimize the cost and delivery time.

All orders have a tracking number that allows you to receive information about the location of the package. If you have an order, you can track it here.

If you have any questions about the order, for example, if your order is delayed by the carrier for more than 30 days, contact us and we will provide you with all the necessary information.

In case of a long delay of the parcel, we will offer a full refund or a new shipment.

Any taxes and duties must be paid by the buyer in accordance with the laws of the country of residence.

Best regards, Natalex Auto Team