Order processing time
After receiving your order confirmation email, all orders are processed within 1 to 3 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
Your order will be shipped from China. We use reliable carriers to ship your order. The approximate shipping time depends on your country, but on average it takes 14 - 18 business days.
We are currently shipping from China. The following destinations are available:
- United States, Canada, Mexico
- Australia, New Zealand
- Republic of South Africa
Other countries are also available, please check delivery options at the checkout stage.
Shipping cost is fixed: $7.99
Free shipping on orders over $50
Delivery is carried out using various carriers: Cainiao, Singapore Post, 4PX, and USPS. We choose a carrier to optimize the cost and delivery time.
All orders have a tracking number that allows you to receive information about the location of the package. If you have an order, you can track it here.
If you have any questions about the order, for example, if your order is delayed by the carrier for more than 30 days, contact us and we will provide you with all the necessary information.
In case of a long delay of the parcel, we will offer a full refund or a new shipment.
Taxes and duties
Any taxes and duties must be paid by the buyer in accordance with the laws of the country of residence.
Best regards, Natalex Auto Team